Privacy Policy

1. Introduction

QUEENSLAND WEB SERVICES ABN 94297503948 ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website queenslandwebservices.com.au or use our services.

This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Business information (company name, website, industry)
• Project requirements and specifications
• Communication records and correspondence
• Payment and billing information

2.2 Technical Information

We may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

• Provide web development, hosting, and digital marketing services
• Communicate with you about your projects and services
• Process payments and manage billing
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Resolve disputes and enforce our Terms of Service

4. Information Disclosure

We may disclose your personal information to:

• Service providers and contractors (hosting companies, payment processors)
• Professional advisors (lawyers, accountants)
• Government agencies when required by law
• Third parties with your explicit consent

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information
• Staff training on privacy and security

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Active client records: Duration of service relationship plus 7 years
• Financial records: 7 years (as required by Australian tax law)
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 24 months maximum

7. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications
• Make a complaint about our privacy practices

To exercise these rights, please contact us using the details provided in Section 10.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and provide analytics. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalisation and user preferences

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

11. Complaints

If you believe we have breached your privacy, please contact us first so we can resolve the matter. If you are not satisfied with our response, you may lodge a complaint with:

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.