Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and QUEENSLAND WEB SERVICES ABN 94297503948 ("Company", "we", "our", or "us") regarding your use of our website queenslandwebservices.com.au and our services.

By accessing our website or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. Services Description

QUEENSLAND WEB SERVICES provides digital solutions including:

• Web development and design
• Website hosting services
• Search engine optimisation (SEO)
• Digital marketing services
• AI consultancy and implementation
• Content creation services
• Ongoing website maintenance and support

Service specifications, timelines, and pricing are outlined in individual service agreements or project proposals.

3. Service Agreements and Payment Terms

3.1 Service Agreements

Specific services are governed by separate service agreements that detail project scope, timelines, deliverables, and pricing. These agreements supplement these Terms of Service.

3.2 Payment Terms

• Payment terms are specified in individual service agreements
• Invoices are payable within 14 days unless otherwise agreed
• Late payment may result in suspension of services
• Interest may be charged on overdue amounts at 1.5% per month
• All prices are in Australian Dollars (AUD)

3.3 Refunds and Cancellations

Refund eligibility depends on the specific service and project stage. Generally:

• Completed work is non-refundable
• Hosting services are non-refundable after setup
• Project cancellations require 7 days written notice
• Refunds for uncompleted work will be assessed case-by-case

4. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information required for services
• Respond to communications and requests promptly
• Provide content, images, and materials as required
• Ensure you have rights to all materials provided
• Make payments according to agreed terms
• Review and approve deliverables within specified timeframes
• Maintain backup copies of important data

5. Intellectual Property

5.1 Client Content

You retain ownership of all content, materials, and intellectual property you provide to us. By providing content, you grant us a non-exclusive licence to use, modify, and display the content solely for the purpose of providing our services.

5.2 Our Work Product

Upon full payment, you receive ownership of custom work created specifically for you, including:

• Custom website designs and layouts
• Custom code and functionality
• Content created specifically for your project

5.3 Retained Rights

We retain ownership of:

• General methodologies and processes
• Pre-existing intellectual property
• Third-party tools and software
• Template designs and frameworks

6. Website Use and Acceptable Conduct

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with website functionality or security
• Upload malicious code or harmful content
• Infringe on others' intellectual property rights
• Spam or harass other users
• Collect personal information without consent

7. Service Availability and Maintenance

While we strive for maximum uptime, we cannot guarantee uninterrupted service availability. We may perform scheduled maintenance with reasonable notice. We are not liable for temporary service interruptions due to:

• Scheduled maintenance
• Technical failures beyond our control
• Third-party service provider issues
• Force majeure events

8. Limitation of Liability

To the maximum extent permitted by Australian law, our liability is limited as follows:

• Total liability is limited to the amount paid for the specific service
• We are not liable for indirect, consequential, or special damages
• We are not liable for business interruption or lost profits
• We are not liable for third-party actions or content

Nothing in these Terms excludes, restricts, or modifies rights under Australian Consumer Law that cannot be excluded, restricted, or modified.

9. Warranties and Disclaimers

9.1 Our Warranties

We warrant that our services will be:

• Performed with reasonable care and skill
• Delivered in accordance with agreed specifications
• Compliant with applicable Australian standards

9.2 Disclaimers

Except as expressly stated:

• Services are provided "as is" without warranty
• We do not guarantee specific business outcomes
• Third-party integrations are subject to their own terms
• We are not responsible for content accuracy or legality

10. Termination

Either party may terminate services with written notice as specified in the service agreement. Upon termination:

• All unpaid invoices become immediately due
• We will provide completed work upon payment
• Ongoing service access may be suspended
• Data backup and transfer procedures will be followed as agreed

11. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

12. Dispute Resolution

Any disputes will be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Legal proceedings in Queensland courts if mediation fails

These Terms are governed by Queensland and Australian law.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between us.

13.2 Modifications

We may update these Terms from time to time. Changes will be effective when posted on our website. Continued use of our services constitutes acceptance of updated Terms.

13.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14. Contact Information

For questions about these Terms of Service, please contact us: